Year-End Review Generator
Generate comprehensive performance reviews based on metrics
Employee Information
Employee First Name:
Pronouns:
Select pronouns
He/Him
She/Her
They/Them
Custom Highlights & Above and Beyond Achievements:
Reliability Metrics
Emergency Safety Hazard Infractions:
Target: 0
Substantiated ACC Complaints:
Target: 0
Clicks on Phishing Emails:
Target: 0
Red Flag Events:
Target: 0
Deposit Waiver Accuracy (Infractions):
Target: 0
Driver & Sub-driver Metrics
Schedule Adherence (%):
Target: 93%
CX Rep Overall (%):
Target: 80%
First Call Resolution (%):
Target: 70%
Transfers (%):
Target: <6%
Overall Sentiment (%):
Target: 88%
Positive Word Choice (%):
Target: 86%
Negative Word (%):
Target: 83%
Managing Emotions (%):
Target: 95%
Average Handle Time (seconds):
Target: <440s
ACW (seconds):
Target: <60s
Hold Time (seconds):
Target: <30s
Reliability (hours):
Target: <16hrs
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Generated Review
Performance Summary
Year-End Review Paragraph
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